Home Ownership Officer

~ Home Ownership Officer ~

We are working in partnership with a Local authority based in Liverpool who are seeking a Home Ownership Officer to join the Landlord Services

Contract - 3 months agency contract.

Full Time Hours – 37 Hours per week.

Location –Based in Liverpool but also covering Manchester.

Rate of Pay - £18+ per hour. Negotiable depending on experience.

Main Duties:

Customer Service & Focus:

• You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.
• Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure.
• You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service.
• Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group.

Role Profile:

• Undertake the role of Account Manager for shared ownership and leasehold customers (including commercial properties) within a specified geographical region, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards.
• Lead, motivate and engage with site based Caretaker’s, to ensure the delivery of a high-quality service to support the Home Ownership strategy and objectives.
• Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities.
• Promote customer engagement, both formally and informally, to provide mechanisms for customers to provide feedback on services received.

Experience Needed:

• Local Authority / Public Sector.
• Knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements.
• CIH partial / fully qualified or equivalent qualification or experience.

*We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity*

To apply for this role please email dm@spencerclarkegroup.co.uk & call Dane on 01772 954 200.