Ancillary Premises Officer

  • Location:
  • Salary:
    £18.00 / Hour
  • Job type:
    Contract
  • Posted:
    5 days ago
  • Category:
    Housing & Construction
  • Deadline:
    October 14, 2020

Spencer Clarke Group are currently recruiting for a Ancillary Premises Officer to work in the Hammersmith area. 

A local authority based in Hammersmith have a fantastic opportunity for a Ancillary Premises Officer to join their team. 

Job Purpose:

  • To work as part of a team to deliver a service that manages and makes the most effective and efficient possible use of garages and parking spaces and delivers an annual income to the HRA in excess of £900k annually.
  • To minimise the time that garages and parking spaces are empty. To build effective relationships with residents, improve resident satisfaction and quality of life, gives people pride in their estates.

Description of duties:

  • Research the requirements of customers, communicate the availability of garages, and proactively market them to customers in order to stimulate demand and eliminate unused facilities in line with the council’s agreed policy and strategy.
  • Carry out regular checks of garages and parking spaces to maintain an up to date database of occupancy and take action to improve usage and maximise income.
  • Create and maintain waiting lists and notify potential customers promptly of opportunities that arise and encourage them to take up offers in order to ensure speedy sign up and maximise income.
  • To be responsible for the management of keys for the ancillary premises including maintaining spare copies and purchasing keys.
  • Inspect garages and parking areas and deal with requests for repairs, specify work to be carried out and ensure repairs are carried out by contractors to time, budget and specification in order to minimise loss of income and meet customer expectations.
  • Secure the prompt payment of rent including being accountable for cash and cheque payments for ancillary properties.
  • To plan and take effective action to eliminate arrears on ancillary properties so that there is no loss of income to Hammersmith and Fulham council and to  ensure customers avoid falling into debt.
  • Systematically audit all facilities to ensure that the conditions of licence are being adhered to and agree corrective whenever necessary or take steps to repossess the facilities.
  • Resolve enquiries and complaints from customers in order to identify and implement improvements to the service and ensure that customer satisfaction is continuously improved.
  • Identify and resolve perceived or real inequalities in the service provided and respond to residents who require specialist advice or support. In doing so deliver a service which promotes equality and diversity and provides equal and fair access.
  • Consult with occupants and liaise with any council stakeholders and other external works contractors in relation to planned improvements in order to facilitate the progress of work.
  • Ensure good practice is deployed to achieve best in class service status. Critically assess and challenge current service delivery methods and put forward any changes to improve performance and reduce costs
  • Provide cover, as required for tenancy management officers, rehousing officers and void officers and will be supported in maintaining and understanding these roles.
  • Deputise as required for the Estate Parking and Garages Manager around transfer and resident liaison issues.
  • Regularly attend formal and informal meetings sometimes outside of standard working hours, for example taking part in resident surgeries tenant and resident association meetings, area and borough forums  and other meeting that arise from the councils resident involvement strategy.
  • The post holder will be regularly required to meet with customers and accompany them when visiting facilities, and may be required to deal with situations involving a moderate risk to personal safety including incidents of anti-social behaviour, supporting customers to deal with issues of stolen vehicles or theft from vehicles.

Candidate requirements:

  • A basic understanding and knowledge of housing and other relevant legislation and the regulatory framework which governs housing and associated case law.
  • Experience of managing stock and controlling a budget, ideally in the context of renting facilities such as garages and parking spaces, and the issues and challenges to which this can give rise.
  • Experience of specifying and managing repair and improvement works to stock, ensuring this work is completed on time and within budget
  • Experience of using and maintaining financial records and IT systems and of producing and reporting on management information.
  • A record of successfully engaging with others and building positive relationships with a variety of stakeholders
  • Experience of working in an environment requiring the delivery of outstanding customer service and of dealing effectively face to face with customer enquiries and complaints.
  • Evidence of working as an effective team player and building and maintaining effective relationships with colleagues.
  • A successful track record of contributing to continuous improvement in order to improve organisational performance, reduce costs and deliver increasing customer satisfaction.
  • Experience of dealing with difficult and challenging situations and customers by phone, email and face to face.

If your interested in the role and would like to apply please email your up to date CV to cw@spencerclarkegroup.co.uk or call Chris on 01772 954 200

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