Customer Service Officer Repairs

  • Location:
  • Salary:
    £14.43 / Hour
  • Job type:
    Contract
  • Posted:
    4 months ago
  • Category:
    Housing & Construction
  • Deadline:
    August 28, 2019

Customer Service Officer, Repairs, Contact Centre 

 

Spencer Clarke Group are currently working alongside a local authority in North London to hire a Customer Service Officer on an initial 9 month contract near Euston Train station.  We are looking for candidates to represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.

 

The role will require you to represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required. The work is telephone based and will require a background in housing/repairs. 

 

The contract will be running till at least March 2020 with the opportunity to move into a permanent role after this.  

 

Experience – 

    • Fully operational customer service officer
    • Ability to work in a fast paced and demanding customer focussed environment
    • Experience of working in a results focussed environment where success is measured against delivery and achievement of service standards
    • Ability to provide ‘diagnosis’ and advice on customer queries spanning a broad range of services

     

This is a fantastic opportunity for those looking to further there career and move into a permanent  opportunity, due to the nature of the role there will be a lot of interest so if you wish to be considered please apply below and once you have sent your CV call Cameron Nicholls on 01772 954 200 

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