Insight Analyst & Service Improvement Officer

  • Location:
  • Salary:
    £17.50 - £20.00 / Hour
  • Job type:
  • Posted:
    3 weeks ago
  • Category:
  • Deadline:
    March 10, 2021

Spencer Clarke Group are working closely alongside Waltham Forest Council to provide them a with a Insight & Service Improvement (Remote Working) join their team on a Contract Basis!

** Full Time to start ASAP (6 Month ongoing) **

Rate – £17.50 per hour – (negotiable dependent upon experience


  • To proactively contribute to identifying continuous improvement initiatives, developing business intelligence to identify changes and solutions, which improve the resolution of Members Enquiries and complaints across Housing Operations on a day to day basis for our customers.
  • Collate customer satisfaction information across the Service to identify the success of our service provision and identify opportunities for service improvement.
  • To deliver a high quality comprehensive and consistent approach to dealing with Members Enquiries, FOIS, complaints and dissatisfied customers across the Service.  
  • ·         To capture, investigate and respond to complaints and compliments for the Housing Service and monitor progress.

Knowledge, Skills and Experience

  • Specialist knowledge and experienced in data analytics carrying out in depth analysis including qualitative and quantitative and insight reporting with a minimum of 2 years’ experience in a similar role.
  • Experience of working and maintaining relationships with stakeholders to identify insight needs and develops proposals/briefs
  • The ability to translate complex data into easy to understand visuals and formats such as infographics and dashboards.
  • Understanding of various customer insight and data collection methods including customer journey mapping
  • Ability to identify improvements to processes and systems and to share the recommendations with the wider team.
  • Effective team player who can work collaboratively with customers, colleagues and senior stakeholders.
  • Ability to prioritise workloads, working to tight strict deadlines in a pressurised environment, whilst always paying excellent attention to detail and keeping accurate records.
  • Excellent written communication skills including grammar, spelling, punctuation, for effective correspondence with customers, report writing and statistical work.

If you wish to be put forward for this role, please apply and contact Khalsa Singh @ Spencer Clarke group –


Here at Spencer Clarke Group we provide workers with their own dedicated and experience consultant who provide extensive market knowledge!

  • Access to a wide range of temporary and permanent opportunities
  • Market leading referrals of up to £500
  • Free DBS checks
  • Post Placement Aftercare
  • Loyalty reward scheme and regular competitions for our agency workers