Telecare Response Officer

  • Location:
  • Salary:
    £15.00 - £30.00 / Hour
  • Job type:
  • Posted:
    1 week ago
  • Category:
    Health & Social Care
  • Deadline:
    March 18, 2021

Telecare, Careline, SMART

Do you enjoy working with and supporting vulnerable people to help ensure they are safe and well?

If so, these roles with Southwark Council’s SMART team could be ideal for you.

The service uses Telecare (pendants and other technology) to enable vulnerable people to live more independently in their own homes. This can help prevent the need for more intensive care and support services as well as reducing hospital admissions due to falls.

Telecare has been described as the ‘4th emergency service’. We work closely with the emergency services.

We provide a call monitoring and response service to over 3000 Southwark residents 24/7/365. The service has recently gained accreditation with the Telecare Standards Association. We are working to further develop the service.  

The team are part of Southwark Council’s Contact Centre, based in Peckham.

This role will be based in a contact centre will involve answering alarm calls and passing this on to the responders. Working hours will be 06:30 – 19:30 or 19:30 – 06 :30 as this is a 24 hour service/

  • Responding to activations, visiting clients at home, installing standard telecare equipment.
  • To provide advice, assessments, installations and maintenance of Telecare equipment, working closely with key stakeholders. Testing and programming of equipment, carrying out Installations that may require power tools and use of stepladders.
  • Carry out risk assessments; provide advice and assistance to ensure the client’s safety and wellbeing referring them, if necessary, to appropriate services for assistance.
  • Maintain robust stock management records
  • Respond to emergency requests and safeguard client’s, alerting other services or contacts. Provide emergency assistance in the form of First Aid, resuscitation and faller pick-up.
  • Maintain and document accurately all, installations, emergencies, handovers and in accordance with agreed procedures.
  • Manage enquiries, ensuring faulty equipment is reported making arrangements for or repair to minimise the risk. Maintaining links with internal and external agencies to facilitate access to their help at times of emergency.
  • Train and instruct new members of staff in a ‘hands on’ and continuing learning process.

We are looking for people who meet the below –

-Excellent customer care skills

-Experience of and passionate about helping vulnerable people

-Full & current driving license for responders and installer

-12 hour shifts currently (Rotating Day and Night)

-Overnight staff

-DBS checks required for responders

In order to apply please send your CV below and call Thomas Humphreys at Spencer Clarke Group