Telecare, Careline, SMART
Do you enjoy working with and supporting vulnerable people to help ensure they are safe and well?
If so, these roles with Southwark Council’s SMART team could be ideal for you.
The service uses Telecare (pendants and other technology) to enable vulnerable people to live more independently in their own homes. This can help prevent the need for more intensive care and support services as well as reducing hospital admissions due to falls.
Telecare has been described as the ‘4th emergency service’. We work closely with the emergency services.
We provide a call monitoring and response service to over 3000 Southwark residents 24/7/365. The service has recently gained accreditation with the Telecare Standards Association. We are working to further develop the service.
The team are part of Southwark Council’s Contact Centre, based in Peckham.
This role will be based in a contact centre will involve answering alarm calls and passing this on to the responders. Working hours will be 06:30 – 19:30 or 19:30 – 06 :30 as this is a 24 hour service/
We are looking for people who meet the below –
-Excellent customer care skills
-Experience of and passionate about helping vulnerable people
-Full & current driving license for responders and installer
-12 hour shifts currently (Rotating Day and Night)
-DBS checks required for responders
In order to apply please send your CV below and call Thomas Humphreys at Spencer Clarke Group