Spencer Clarke Group are looking for a Band 9 Operation Transformation Director at North West Anglia NHS Trust.

Contract – 3 month agency contract with a view to being extended on an ongoing basis. 

Working hours – Monday – Friday 09:00 – 17:00

Rate of pay –  £60+ per hour

This is negotiable depending on experience – please send over your CV with the required rate.

About the role

• Overseeing the delivery of a turnaround programme for acute and emergency medicine
• Engaging with teams to build on and refine existing improvement plans
• Support embedding of the principles of quality improvement and service redesign within the divisional teams
• Operational grip and control to oversee and embed sustainable change
• Managing communications strategy for the turnaround programme

Experience:

• Candidates must have experience leading turnaround programmes within the NHS

IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD & THE HOURLY RATE YOU REQUIRE.

On receipt of your CV and contact details I will get in touch to discuss how to progress the application.

About us

• We offer a £250 referral bonus – so please pass on any details to someone who you think may be interested!
• We supply to hundreds of councils across the UK!
• We do not hold CV’s on file without first speaking with you.

Cambridgeshire County Council (Ely) are currently working alongside Spencer Clarke Group to recruit a Young Persons Advisor

The role is Full Time and operates on a 3+Month ongoing contract We are looking to get people started as soon as possible.

The hourly rate is £13.99 to £15.67 per hour Negotiable dependent upon experience and we are hoping to get someone started as soon as possible.

Working hours – 37 hours per week.

If you know of anyone that may be suitable and interested in the role, please pass on this advert and our details and activate your £250 referral bonus

We also have a number of role across the UK so get in touch!!!

If you are interested in this role or would like to know more information, please contact Khalsa at Spencer Clarke Group

Havering Council are currently working alongside Spencer Clarke Group to recruit a Section 20 Leasehold Officer

The role is Full Time and operates on a 3+Month ongoing contract We are looking to get people started as soon as possible.

The hourly rate is £19 hour Negotiable dependent upon experience and we are hoping to get someone started as soon as possible.

Working hours – Full Time

If you know of anyone that may be suitable and interested in the role, please pass on this advert and our details and activate your £250 referral bonus

We also have a number of role across the UK so get in touch!!!

If you are interested in this role or would like to know more information, please contact Khalsa at Spencer Clarke Group

Hackney Council are currently working alongside Spencer Clarke Group to recruit a Housing Benefits Officer

The role is Full Time and operates on a 6+Month ongoing contract We are looking to get people started as soon as possible.

The hourly rate is £17.46 to £20 per hour Negotiable dependent upon experience and we are hoping to get someone started as possible.

Working hours – Full Time

Your Role:

• Work benefits processing and/or VEP Team Proven experience of processing all types of Housing Benefit claims on Academy Benefits system
• Up to date knowledge of Housing Benefit legislation and the ability to apply this accurately on a case by case basis
• Experience of Revisions of HB Decisions. A proactive and customer-focused approach to resolving queries
• Some experience of using Civica document imaging system or similar

If you know of anyone that may be suitable and interested in the role, please pass on this advert and our details and activate your £250 referral bonus

We also have a number of role across the UK so get in touch!!!

If you are interested in this role or would like to know more information, please contact Khalsa at Spencer Clarke Group

Hackney Council are currently working alongside Spencer Clarke Group to recruit a Senior Complaints Officer

The role is Full Time and operates on a 3+Month ongoing contract We are looking to get people started as soon as possible.

The hourly rate is £16.75 to £19.65 per hour Negotiable dependent upon experience and we are hoping to get someone started as soon as possible.

Working hours – Full Time

PURPOSE OF THE JOB:

• To provide and manage a complex caseload of complaints within the customer administration team and provide a comprehensive effective and efficient complaints administration support to the Housing Department. To collate and analyse all sources of customer feedback, with a view to identify performance and service delivery themes.
• To ensure that housing complaints are handled professionally and effectively in a timely manner. Take responsibility for administering, maintaining and clearing the complaints increase, members enquires and Mayors enquiries on behalf of the housing department.

MAIN AREAS OF RESPONSIBILITY:

• To develop an effective performance reporting framework including the use of key performance indicators to measure key outcomes for the
• Prepare weekly and monthly quality complaints performance reports for the housing department
• To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint
• To update the records (where applicable) in complaints system, within given timescales
• To liaise with housing senior management on a weekly basis and report on the level of customer complaints resolutions
• To provide complaint trends and communicate lessons learnt to the housing senior management team, so service levels can be improved
• To escalate all unresolved issues/complaints as appropriate through the complaints escalation process to ensure that issues are dealt with promptly, at the right level and effectively. 10.To ensure all pentane policies and procedures relating to customer complaints are followed and are adhered to
• To be the main point of customer contact, liaising with operational and senior colleagues ensuring that customers are kept fully informed of progress at all times.

Essentials;

• Experience managing customer complaints from receipt to closure
• Experience of negotiating with stakeholders, internal and external customers at all levels

If you know of anyone that may be suitable and interested in the role, please pass on this advert and our details and activate your £250 referral bonus

We also have a number of role across the UK so get in touch!!!

If you are interested in this role or would like to know more information, please contact Khalsa at Spencer Clarke Group

East Herts Council are currently working alongside Spencer Clarke Group to recruit a Democratic Services Officer

The role is Full Time and operates on a 6+Month ongoing contract We are looking to get people started as soon as possible.

The hourly rate is £17 per day Negotiable dependent upon experience and we are hoping to get someone started as soon as possible.

Working hours – Full Time

Your Role:

• Support the Council’s decision making process by ensuring (and undertaking as directed) all statutory and non-statutory activities associated with holding, conducting and recording decisions of Council meetings within prescribed deadlines by:

(a)                arranging and attending pre-agenda and briefing meetings for Chairmen;

(b)               compiling and issuing agendas for and minutes of meetings in accordance with extant corporate and statutory requirements;

(c)                representing the Head of Democratic & Legal Support Services at meetings as required;

(d)               advising Members and Officers on statutory and non statutory procedural and constitutional matters, ensuring in particular that the rules for decision taking at meetings are observed.

• Assist the Democratic Services Manager in identifying, implementing and delivering Member development/training programmes.
• Assist with member support activities as directed.
• Ensure the delivery of administrative functions falling within the responsibility of the Democratic & Legal Support service (e.g. public rights of way/traffic regulation orders; public health burials).
• Utilize the Authority’s Committee Management Software system to meet service requirements, particularly ensuring best use of its functionality to support service delivery.
• Assist the Head of Democratic & Legal Support Services by undertaking such activities as may be directed to ensure effective and efficient arrangements are made for conducting elections and maintaining the electoral roll for the area.

Essentials

• Degree (or equivalent) and at least 2 years experience in local government servicing Council meetings
• demonstrable knowledge of local government decision making structures and processes.

• Ability to attend evening meetings and work outside normal office hours to support service activities, particularly elections

If you know of anyone that may be suitable and interested in the role, please pass on this advert and our details and activate your £250 referral bonus

We also have a number of role across the UK so get in touch!!!

If you are interested in this role or would like to know more information, please contact Khalsa at Spencer Clarke Group

Bromley Council are currently working alongside Spencer Clarke Group to recruit a Traveller Site Manager

The role is Full Time and operates on a 6+Month ongoing contract We are looking to get people started as soon as possible.

The hourly rate is £17.46 to £19 per hour Negotiable dependent upon experience and we are hoping to get someone started as soon as possible.

Working hours – Full Time

SUMMARY OF RESPONSIBILITIES AND DUTIES:

ü  Maintain a regular presence on each site; visiting each site at least three times per week.

ü  Undertake all elements of tenant management which includes:

• Turnaround of void units;
• Tenancy sign ups including, information packs and assisting prospective tenants to submit claims for housing benefit;
• Ensure tenants are complying with the terms of their tenancies and addressing
• The monitoring of rent accounts and management of the rental collection, ensuring that appropriate proactive action is taken to tackle and reduce rent arrears;
• Provide ongoing support to Tenants; including signposting tenants to relevant services such as debt advice and employment support.
• Produce and distribute bespoke newsletters for tenants on both sites.
• Undertake evictions as required following due process, serving the appropriate notifications and securing the vacant possession of the Unit.

ü  Undertake all elements of property management which includes:

• Ensuring that the sites are maintained in a clean and orderly condition and kept in good repair.
• Carry out site and individual plot inspections; identifying and raising all repairs and ensuring they are actioned in a timely fashion in accordance with the Council’s appointed contractor.
• Ensuring that void turn-around is managed swiftly and appropriately and new tenancies actioned.

ü  Facilitate regular tenant liaison meetings.

ü  Maintain up-to-date and relevant pitch and resident files including notes of all visits, actions, letters etc. Ensuring they are held on the relevant databases.

ü  Gather evidence of potential unauthorised occupation through a variety of means, using internal and external data and working with other agencies to obtain evidence of unauthorised occupation or fraud.

ü  Prepare inspection and visit reports promptly and in accordance with local guidance.

ü  Refer all suspected cases and any evidence obtained of fraud, to relevant agencies (e.g. Housing Benefit, Greenwich Fraud Team or Department of Work and Pensions).

ü  Prepare court papers and supporting documentation for legal possession action, attend court and act as a witness.

ü  Be responsible for any visits, investigations or actions undertaken by the Council in matters concerned with Gypsies and Travellers, including dealing with illegal encampments and having agreed procedures for dealing with police, site owners etc. in place. 

KNOWLEDGE

1. Knowledge and understanding of gypsy and traveller culture
2. Knowledge of all relevant law and legislation; included but not limited to the Mobile Homes Act 1983 and 2013.
3. Knowledge of local authority responsibilities and procedures in respect of illegal and unauthorised encampments.
4. Knowledge and principles of site management or ability to develop this knowledge quickly.
5. Ability to assess works of repair and maintenance, draw up schedules of work, issue orders and supervise contractors as necessary.
6. Ability to assess standards of Health and Safety and address risks

If you know of anyone that may be suitable and interested in the role, please pass on this advert and our details and activate your £250 referral bonus

We also have a number of role across the UK so get in touch!!!

If you are interested in this role or would like to know more information, please contact Khalsa at Spencer Clarke Group

Newham Council are currently working alongside Spencer Clarke Group to recruit a Principle Policy Officer

The role is Full Time and operates on a 6+Month ongoing contract We are looking to get people started as soon as possible.

The Daily rate is £300+ per day Negotiable dependent upon experience and we are hoping to get someone started as soon as possible.

Working hours – Full Time

SUMMARY OF RESPONSIBILITIES AND DUTIES:

ü  Support the articulation of strategic policy taking into account the Mayor’s priorities, borough vision, corporate research and borough services working with the Mayor and lead members to develop policy and provide advice.

ü  Coordinate the policy input into the Mayor’s Office supporting the Head of Policy and Public Affairs and Head of the Mayor’s Office.

ü  Lead on the development of policy to deliver Mayoral priorities in support of the Head of Policy and Public Affairs,  working across multiple areas of council activity covering the breadth of the organisation and with senior members and directors.

ü  Attend 1-2-1 meetings between the Mayor and Directors and the Mayor and lead members on subject specific areas to advice on service developments and ensure commissioned work is delivered.

ü  Task senior policy officers and policy and public affairs officers on a matrix management basis as appropriate to shape and deliver the Mayor’s policy agenda.

ü  Lead on the development and delivery of speeches for the Mayor and lead members on subject specific areas to support external relations.

ü  Develop creative and innovative solutions to policy issues to bring about improvements which impact on outcomes, reputation, and borough strategy.

ü  Actively manage relationships with key stakeholders including the Mayor, Deputy Mayor, Chief Executive and directors as well as external stakeholders.

ü  Understand delivery mechanisms and demonstrate awareness of what is effective in delivering policy outcomes on the ground

ü  Generate a range of policy options and appraise them based on evidence.

ü  Work on a continuous and open basis with directors and commissioners to ensure a seamless link between strategic and operational policies.

ü  Specialise in specific policy areas as required and work closely with the service including directors and commissioners.

KNOWLEDGE AND EXPERIENCE:

ü  Knowledge of major factors, influences and legislation facing local government.

ü  In-depth understanding of the public policy context in which the Council operates.

ü  Understanding of policy influencers and decision makers that would support Newham’s goals.

ü  Strong experience of policy development within a public sector setting.

ü  Experience of developing and delivering work programmes and project plans.

ü  Experience of working with elected members and senior officers

ü  Experience of advocating for policy positions

If you know of anyone that may be suitable and interested in the role, please pass on this advert and our details and activate your £250 referral bonus

We also have a number of role across the UK so get in touch!!!

If you are interested in this role or would like to know more information, please contact Khalsa at Spencer Clarke Group

Islington Council are currently working alongside Spencer Clarke Group to recruit an Emergency Response Officer

The role is Full Time and operates on a 6+Month ongoing contract We are looking to get people started as soon as possible.

The hourly rate is £15.06+ per hour Negotiable dependent upon experience and we are hoping to get someone started as possible.

*** Required to work 12-hour shifts, Days & Nights on a rota basis. Full Clean Driving Licence and Enhanced DBS Required ***

Working hours – Full Time

Your Role

• Deal with complex enquiries in accordance with customer services strategies and corporate policies. To be sensitive to the needs of different customer groups, ensuring rapid and appropriate responses for customers who may be distressed, irate and aggressive, and including those with special needs.
• Safely drive a car to incidents, emergency response call outs and routine visits safely. To be able to navigate to addresses and plan the optimum route to the visit, taking account of factors that influence achieving the service’s response time and ensuring the vehicle arrives undamaged.
• Be able to use all Customer Service Division information and communication technology systems. To use the relevant technology systems to provide high quality accurate advice and ensure all customers details are recorded accurately.         
• Comply with the council’s policies and procedures and ensure the confidentiality of customer information.       
• Be an effective and productive member of a front line, customer focused team, contributing to meetings, team building and continuous improvement. To contribute to reviews of working practices and readily adopt new ways of working.  

Essentials

• Extensive experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment or experience in the public sector working in front-line service delivery either face to face or over the telephone.