FAQs

If you can’t attend work for any reason, you should notify your consultant and your direct line manager as soon as possible. If you are absent due to illness, it is your responsibility to keep everyone informed on the status of your illness and when you are likely to return to work.

If you have applied for a job but haven’t heard anything back, the job vacancy might still be live. If this is the case, the consultant could go through all the applications once the position has closed.

It could also be the case that on this occasion, you were unsuitable for the role. If another suitable role becomes available, we will get in contact with you.

By uploading your CV, our consultants can contact you as soon as a suitable job becomes available. We regularly fill jobs from our database of CVs which means we don’t need to post it online. By uploading your CV, you could be one step ahead of other candidates.

Even if there isn’t a perfect match right away, your CV will remain on our secure database so you can be contacted when the right opportunity comes up.

Yes. You can upload your CV and we will direct it to the most relevant consultant. They will contact you when a suitable job becomes available.

Working in your first contract job can seem daunting at first but it’s all fairly straightforward. Simply give us a call on 01772 954200 and we can talk you through the whole process.

Unfortunately not. You must have a valid work permit to apply for any of our roles. Our compliance team will ask for evidence of your right to work in the UK during the recruitment process. This includes your passport, proof of National Insurance and two proofs of address dated within 3 months of first contact.

Yes. During the recruitment process, you will be asked to disclose any unspent criminal convictions, cautions, or pending prosecutions. Depending on the role and sector, employers may also require a Disclosure and Barring Service (DBS) check as part of their pre-employment screening process.

To candidates, our service is completely free of charge. We would never ask a candidate to pay a service fee, transfer cash or provide credit card details. If someone has asked you to do this, you may be the victim of a recruitment scam. If something doesn’t look right, please call us straight away on 01772 954200 and we can advise accordingly.

In a nutshell, compliance is a string of checks which we as an agency will make to ensure that you are who you say you are, that you have the right to work in the UK and that there are no significant reasons as to why you can’t start your new role. 

In most scenarios, being compliant is a legal requirement which must be completed before you can commence work. Each employer may have a different set of requirements dependent on the nature of the job role. For example, if you are working with vulnerable children or adults, you will need an enhanced DBS check.

We aim to get you fully compliant within 3-4 days, in some cases before an interview. This enables us to get you into your new role as soon as possible if you are offered the position.

The time it takes will largely depend on the types of documents required from you and how quickly you can send them to us. Please allow additional time if we require a Disclosure and Barring Service (DBS) or additional references.

For proof of right to work in the UK, we will need your passport, proof of National Insurance and two proofs of address dated within 3 months of first contact.

Spencer Clarke Group will always request two references with one of them being your most recent employer. We will always check that we have permission to contact your most recent reference.

Depending on the job role, your new employer may also request additional references.

Your Compliance Officer will be able to advise on what is required from you. All documents provided will be stored on a secure portal.

If you do not have a passport, we will require your birth certificate, proof of National Insurance and photo ID.

Some employers will require a DBS. Your Compliance Officer will be able to advise if this is the case.

Your Recruitment Consultant will introduce your Compliance Officer and advise on the next steps. If for any reason you can’t get hold of your Recruitment Consultant or Compliance Officer, contact us on 01772 954200 and someone will be able to assist you.

As proof of National Insurance, we will accept the following:

• National Insurance card

• P45 or P60

• Payslip

• Letter from HMRC

As proof of address, we will accept the following:

• Utility bills e.g. gas, electricity, water, internet service provider (Mobile phone bills are not accepted)

• Council tax statement (Dated within the last 12 months)

• Student loan statement

• Bank or building society statement or letter that refers to an account, such as a charge notice. (Speculative letters without account numbers are not accepted)

• Mortgage statement (Dated within the last 12 months)

• Credit card statement

• Benefits statement e.g. child benefit, pension

• Central or local government, government agency, or local council documents giving entitlement e.g a documents from the Department for Work and Pensions, the Employment Service or HMRC

• A printed P45 or P60 (Dated within the last 12 months)

If you were expecting payment and have not received it, please contact your consultant as your first point of contact. Payment delays can occur for several reasons including late or missing timesheets, processing delays with banks or umbrella companies, bank holidays or other unforeseen circumstances.

If your consultant is unavailable, please call 01772 954200 and a member of the team will be happy to assist.

If you believe you have been paid incorrectly, please notify your consultant as soon as possible so the issue can be investigated and resolved promptly. If your consultant is unavailable, please contact Hannah Booth on 01772 954200 or via email at hb@spencerclarkegroup.co.uk

If you have been underpaid, we will prioritise investigating the issue and ensure any outstanding amount is paid to you as quickly as possible. If an overpayment has been made, this will need to be recovered in line with standard payroll procedures.

If you are a current agency worker, please contact your consultant and notify them of any changes. If your consultant is unavailable, please email info@spencerclarkegroup.co.uk

Yes. Timesheets must be completed and submitted on a weekly basis. Failure to do so may result in delays to your payment. If you are unsure how to complete or submit your timesheet, please speak with your consultant who will be happy to help.

If your bank details have changed, please notify your consultant immediately. If your consultant is unavailable, please contact Hannah Booth on 01772 954200 or via email at hb@spencerclarkegroup.co.uk

Your consultant should be able to advise on any queries surrounding payroll. If your consultant is unavailable, please contact Hannah Booth on 01772 954200 or via email at hb@spencerclarkegroup.co.uk