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How To Improve the Employee Experience
19 Jun, 20241-2 minutes
In this blog, you will learn:
- What employee experience is.
- Why employee experience is important.
- How to improve employee experience.
- Discover more about our recruitment services.
Looking for ways to improve the employee experience in your workplace? You’re not the only one. Understanding what makes a good employee experience can be difficult, especially when businesses vary in terms of their workplace culture and the perks that they offer their employees.
A good employee experience can have many benefits on your business and employees and help with the attraction and retention of high quality professionals.
Throughout this blog, you’ll learn what employee experience is, why employee experience is important and ways to improve the employee experience within your workplace.
What is employee experience?
Employee experience describes how employees perceive their workplace and feel within the work environment, from their first day there to their last. This includes their relationships with colleagues, their daily tasks and the workplace culture.
A good employee experience makes people feel supported and valued, leading to higher job satisfaction and better work performance.
When employees have positive experiences, they’re more likely to stay with the company for longer, which can reduce high turnover rates.
Why is employee experience important?
Employee experience is important as it can affect employee morale, company reputation and customer experience. Current and old employees will talk about their experiences with colleagues, friends and family and may even write a company review on Glassdoor, so if they’ve had a bad employee experience, the company's reputation could be at risk.
A good employee experience can also improve customer satisfaction as employees are more likely to listen to a customer's concerns and work with them to find a solution, when they’re actually invested in the company's services, products and reputation.
Benefits of a positive employee experience include:
- Lower turnover rates.
- More productive employees.
- Increased customer satisfaction.
- Attraction of higher quality candidates.
- Improved employee well-being.
- Decreased absenteeism.
How to improve the employee experience
Every workplace is different and their approaches to improving the employee experience will be too, but choosing what works best for your workplace and employees, and making those changes, is vital.
5 ways to improve employee experience in your workplace include:
- Offering growth opportunities.
- Investing in employee wellness.
- Acting on employee feedback.
- Allowing flexibility.
- Implementing perks and benefits that employees want.
Offering growth opportunities
Offering growth opportunities within your company is a great benefit for improving employee experience as employees are more likely to stay with the company if they know there's room for career progression.
By showing that you're invested in your employees career goals, you’ll improve employee experience as they know you’re genuinely interested in making a positive change in their career.
Creating individual career development plans for employees and discussing their long term career goals is a good place to start. This can be done through annual reviews which are a great opportunity for your employees to discuss any career progression concerns they have. Then from this, you can understand what exactly they are looking for and you can tailor their career development plan to meet their requirements.
Investing in employee wellness
Investing in employee wellness can improve the employee experience by creating a healthier and more productive workplace.
By incorporating wellness programmes, it shows that the company values their employees physical and mental health, leading to increased employee satisfaction.
In the wellness programme, you could encourage regular physical activity through fitness classes, provide access to mental health resources such as counselling and offer support for healthy eating habits.
Improved wellbeing can also reduce absenteeism and burnout, allowing employees to perform at their best.
Acting on employee feedback
According to Ciphr, one in four UK employees don’t feel like they have a voice in their organisation, or that their employer acts on feedback from their staff. This means that acting on employee feedback is a fundamental part of improving employee experience.
If your employees are providing feedback in surveys or questionnaires and they feel like their feedback isn't being acted upon, it’s important to know that they probably won't provide it again in the future.
While your workplace won't be able to accommodate every piece of feedback you ever receive, it’s still important that your employees know you've acknowledged their opinions.
If your team can see their feedback is being taken onboard, they will feel more valued as an employee.
Allowing flexibility
According to CIPD, 71% of workers view a flexible working pattern as important to them when considering a new role, so introducing this into your business is a great way to promote a healthy work life balance and improve employee experience.
Some employees may find certain working environments more appealing and more suited to their working style which can increase productivity.
The benefits of remote working allows employees to spend less time commuting, more time with family, and the ability to ‘switch off’ which can decrease stress and burnout.
Implementing perks and benefits that employees want
Implementing perks and benefits that employees actually want can make a massive difference to the employee experience. There is little point offering a range of perks when none of your employees are actually using or benefitting from them.
Personalised perks and benefits can boost employee experience as they feel like their employers truly understand and care about their needs.
Getting rewarded for their hard work with things they actually want and need can be a massive motivation boost. This can lead to higher job satisfaction, better performance, and loyalty to the company, helping to reduce staff turnover rates.
To find out what perks your employees are after, you could create a suggestion box where they’re able to share any ideas they have.
Employee perks you could introduce to your business include:
- Gym memberships.
- Spa vouchers.
- Extra holiday allowance.
- Flexible working hours or hybrid working.
- Annual bonuses.
Who is Spencer Clarke Group?
Established in 2017, we’re a vibrant and progressive recruitment agency based in the heart of the North West.
We continually reimagine the recruitment process to challenge convention and defy expectations; from creating a better recruitment experience to remodelling employee engagement, we thrive off doing things differently and turning heads along the way.
We operate in two sectors:
In eleven specialisms:
Healthcare, Social Care & Nursing
Corporate Functions & Business Support
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