Customer Care Relations Officer

BBBH20727_1737545103
  • Up to £19 per hour + may be negotiable depending on experience
  • Brent, London
  • Contract

Spencer Clarke Group are seeking a Customer Care Relations Officer for a Local Authority Client based in West London.

In this role, you will act as a key point of contact for the councils Adult Social Care customers, managing inquiries, supporting service delivery, and ensuring effective communication between internal teams and external partners.

About the role:

  • Act as a single point of contact for customers, handling escalated inquiries, complaints, and providing updates to those awaiting services.
  • Contribute to internal performance monitoring and ensure compliance with statutory KPIs for waiting well initiatives.
  • Maintain accurate and confidential customer records, ensuring compliance with data protection regulations.
  • Provide administrative support to senior management, including document preparation, meeting agendas, and minute-taking.

About you:

The successful candidate will have the following skills / experience:

  • Experience providing business support to senior managers, including managing systems and preparing reports.
  • Proven ability to handle customer inquiries, complaints, and provide timely updates.
  • Strong experience collaborating across teams and building working relationships.
  • Familiarity with regulatory frameworks, data protection, and maintaining confidential records.

What's on offer:

Salary: £19+ph

*may negotiate higher for exceptional candidates, based on experience*

Contract type: 3-6, months minimum, with a high likelihood of extension

Hours: Monday to Friday, 36 hours per week

How to apply:

  • Once your CV is received, if you are successful, you will be contacted.
  • Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
  • For any further questions, please contact Taylor Kirkham on 01772 954200.

INDSCG3

Taylor Kirkham Recruitment Consultant

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