Customer Service Advisor

Spencer Clarke Group are seeking a Customer Service Advisor for a Local Authority Client based in East London.

In this role, you will handle and resolve customer enquiries across multiple channels, provide appropriate referrals and signposting to community and health services, and ensure accurate record-keeping in line with Adult Social Care principles.

About the role:
You will be tasked with delivering key strategic objectives:

• Handle customer enquiries across various access channels (telephone, web, electronic).
• Provide written information and referrals to external service providers on behalf of the customer.
• Signpost and redirect individuals to appropriate community and health partners as needed.
• Maintain up-to-date and accurate records in the required systems.

About you:
The successful candidate will have the following skills / experience:

• Experience in a customer service or front-line support role, preferably within a public sector or social care environment.
• Experience with signposting and referring individuals to relevant community or health services.
• Experience working with vulnerable individuals and providing empathetic, solution-focused support.
• Ability to handle complex enquiries and escalate appropriately for further triaging.

What's on offer:

Salary: £15+ph
*may negotiate higher for exceptional candidates, based on experience*

Contract type: 6 months minimum, with a high likelihood of extension

Hours: Monday to Friday, 36 hours per week

How to apply:

• Once your CV is received, if you are successful, you will be contacted.
• Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
• For any further questions, please contact Taylor Kirkham on 01772 954200.

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