Customer Service Agent
CSA
Posted: 09/05/2024
- £19 per hour
- London, Greater London, England
- Contract
We are seeking a Customer Service Agent for a Local Authority Client based in North London.
In this role, you will connect residents with the support they need and to seamlessly connect them with services that they require.
About the role:
You will be tasked with delivering key strategic objectives:
- Conduct conversations with residents to identify underlying needs and issues.
- Collaborate with other services to embed prevention and early intervention, ensuring residents with complex needs receive wrap-around support.
- Handle complex enquiries across various channels (telephone, face-to-face, email).
- Use technology systems to provide accurate advice and maintain records.
About you:
The successful candidate will have the following skills / experience:
- Experience in complex customer service delivery, preferably in a front-line service provider environment.
- Experience in the public sector or similar resident-focused roles.
- Excellent communication skills, both oral and written.
What’s on offer
Salary: £19+per hour
*may negotiate higher for exceptional candidates, based on experience*
Contract type: 3-6 months minimum, with a high likelihood of extension
Hours: Monday – Friday, 35 hours per week
How to apply
- Once your CV is received, if you are successful, you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
- For any further questions, please contact Taylor Kirkham on 01772 954200.
Taylor Kirkham
Recruitment Consultant