Customer Service Officer

Spencer Clarke Group are seeking a Customer Service Officer for a local authority client based in West London.

In this role, you will be the first point of contact for customers, handling enquiries across multiple service areas via phone, email, webchat, and social media while delivering a professional and customer-focused service.

Key Duties:

• Provide customer service by handling enquiries across multiple service areas via phone, email, webchat, and social media.
• Resolve customer queries efficiently, promote self-service options, and process transactions accurately.
• Manage challenging interactions with professionalism, ensuring fair and equal access to services.
• Stay updated on policies and procedures while working flexibly within different teams to meet customer needs.

Qualifications and Experience:

The successful candidate will have the following skills / experience:

• Previous experience in a customer service role, preferably in a fast-paced environment.
• Experience handling enquiries across multiple communication channels (phone, email, webchat, and social media).
• Ability to manage and resolve customer complaints with tact and professionalism.
• Experience using IT systems to log, process, and track customer interactions and transactions.
• Understanding of safeguarding, equality, and diversity in customer service delivery.

What's on offer:

Salary: £16+ph

*may negotiate higher for exceptional candidates, based on experience*

Contract type: 3-6, months minimum, with a high likelihood of extension

Hours: Monday to Friday, 36 hours per week

How to apply:

• Once your CV is received, if you are successful, you will be contacted.
• Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
• For any further questions, please contact Taylor Kirkham on 01772 954200.

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