JOB PROFILE
What Is a Council Tax, Business Rates and Rents Recovery Officer?
IN THIS JOB PROFILE
You Will Learn.
- What does a Council Tax, Business Rates, and Rents Recovery Officer do?
- What are the responsibilities of a Council Tax, Business Rates and Rents Recovery Officer?
- What qualifications does a Council Tax, Business Rates, and Rents Recovery Officer need?
- How much does a Council Tax, Business Rates, and Rents Recovery Officer make?
- Who employs a Council Tax, Business Rates, and Rents Recovery Officer?
- What are the progression opportunities for a Council Tax, Business Rates, and Rents Recovery Officer
- What makes a good Council Tax, Business Rates, and Rents Recovery Officer?
- Where are the latest Council Tax Recovery Officer jobs and how do I apply for them?
What Is a Council Tax, Business Rates and Rents Recovery Officer?
A Council Tax, Business Rates, and Rents Recovery Officer is responsible for the collection and recovery of council tax, business rates, and housing rents on behalf of a Local Authority or housing organisation.
Their role involves liaising with residents, businesses, and other stakeholders to ensure timely and accurate payment of these financial obligations. They handle inquiries, issue reminders and demands for payment, and initiate recovery procedures for outstanding amounts.
What Are the Responsibilities of a Council Tax, Business Rates and Rents Recovery Officer?
This includes taking legal action, arranging payment plans, and working closely with debt recovery agencies. Their aim is to maximise revenue collection while providing support and guidance to those experiencing financial difficulties.
While working as a Council Tax, Business Rates and Rents Recovery Officer, you will be required to:
- Collect council tax, business rates, and housing rents from residents and businesses in accordance with legal regulations and established policies.
- Issue accurate bills, invoices, and statements to ensure timely payment.
- Monitor payment schedules and take appropriate action for outstanding debts.
- Initiate recovery procedures, such as reminders, final notices, and legal actions, to recover unpaid amounts.
- Provide excellent customer service by responding to inquiries, concerns, and requests from residents, businesses, and stakeholders.
- Explain payment options, eligibility criteria for exemptions or discounts, and procedures for appeals or disputes.
- Resolve payment discrepancies, update records, and provide payment advice to support prompt resolution.
- Monitor and manage arrears, identify cases requiring intervention, and initiate recovery actions as per established protocols.
- Assess residents' financial circumstances to determine eligibility for payment plans or assistance programs.
- Negotiate and arrange affordable repayment arrangements while considering residents' financial capabilities.
- Prepare and submit legal documentation, such as summonses and court applications, in compliance with relevant legislation.
- Represent the Local Authority or housing organisation in court proceedings related to debt recovery.
- Liaise with external legal advisors, enforcement agencies, and bailiffs when necessary.
- Maintain accurate and up-to-date records of payments, arrears, and recovery actions using appropriate software and systems.
- Generate financial reports, statistics, and analysis related to collection and recovery activities.
Analsying data
A Council Tax, Business Rates and Rents Recovery Office’s duties often involve numerical data and a working knowledge of relevant computer programs. Their role involves maintaining accurate records of payments, arrears, and recovery actions using the appropriate software and systems. They will also generate financial reports, statistics, and analysis related to collection and recovery activities.
Communicating with others
Many aspects of a Council Tax, Business Rates and Rents Recovery Officer job role involve frequent communication with a wide range of people. You will provide excellent customer service by responding to inquiries, concerns, and requests from residents, businesses, and stakeholders.
The same supportive manner must be used in negotiating and arranging affordable repayment arrangements for residents while considering their financial capabilities. Additionally, you will liaise with external legal advisors, enforcement agencies, and bailiffs when necessary.
Frequently Asked Questions
What Qualifications Do Council Tax, Business Rates and Rents Recovery Officers Need?
To become a Council Tax, Business Rates, and Rents Recovery Officer, local authorities will typically require a high school diploma or equivalent qualifications.
Depending on the job role, some may prefer candidates with a relevant bachelor's degree in accounting, finance, business administration, or a related field.
You will need a strong knowledge of council tax, business rates, housing rents legislation, regulations and policies, along with experience in financial management, debt recovery, or customer service roles.
Optional certifications such as the Institute of Revenues, Rating and Valuation (IRRV) qualifications can further demonstrate expertise and professional development in revenue recovery.
How Much Does a Council Tax, Business Rates, and Rents Recovery Officer Make?
the average salary range for a Council Tax, Business Rates and Rents Recovery Officer in the UK is approximately £20,000 to £30,000 per year.
This can vary based on factors such as experience, location, and the employing organisation.
Who Employs a Council Tax, Business Rates and Rents Recovery Officer?
Council Tax, Business Rates and Rents Recovery Officers are typically employed by local authorities, housing associations, or housing departments within government organisations.
Additionally, government organisations involved in housing management and policy implementation may have dedicated teams of Recovery Officers.
What Are the Progression Opportunities for a Council Tax, Business Rates, and Rents Recovery Officer?
Typical progression opportunities for a Council Tax, Business Rates, and Rents Recovery Officer involve taking on senior roles, such as in fraud investigations or property management, or management positions overseeing a team.
What Skills Does a Council Tax, Business Rates and Rents Recovery Officer Need?
Key skills of a Council Tax, Business Rates and Rents Recovery Officer include:
- Understanding of council tax, business rates, and housing rents legislation, regulations, and procedures.
- Proficiency in financial analysis to assess payment patterns, identify arrears, and calculate outstanding amounts accurately.
- Ability to interpret financial data and make informed decisions regarding recovery actions.
- Excellent verbal and written communication skills to interact with residents, businesses, and stakeholders.
- Empathy and diplomacy when dealing with individuals experiencing financial difficulties.
- Strong negotiation and conflict resolution skills to address payment issues and resolve disputes.
- Strong attention to detail to ensure accurate billing, recording of payments, and debt management.
- Ability to review and validate financial data, identify errors, and rectify discrepancies promptly.
- Thoroughness in following procedures and maintaining accurate records.
- Effective problem-solving skills to assess complex financial situations and determine appropriate recovery strategies.
- Sound judgement to evaluate payment plans, negotiate settlements, and initiate legal actions when necessary.
- Ability to handle multiple cases simultaneously and prioritise based on urgency and financial impact.
- Proficiency in using relevant software applications and databases for financial administration and record-keeping.
- Skill in data entry, retrieval, and analysis to maintain accurate and up-to-date records.
- Ability to generate reports and extract meaningful insights from financial data.
An eye for patterns and statistics
This role requires that candidates have proficiency in financial analysis to assess payment patterns, identify arrears, and calculate outstanding amounts accurately. Similar skills are required to interpret financial data and make informed decisions regarding recovery actions.
Competency and good judgement
The Council Tax, Business Rates and Rents Recovery Officer role requires effective problem-solving skills to assess complex financial situations and determine the appropriate recovery strategies.
A person working in this position should also have sound judgement to evaluate payment plans, negotiate settlements, and initiate legal actions when necessary.
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