What Is a Medical Secretary?

Medical Secretaries work closely with healthcare professionals, such as Doctors, Registered General Nurses, and other healthcare professionals, to ensure that patient care is delivered in a timely and efficient manner.

The main responsibilities of a Medical Secretary include:

• Supporting clinical staff by managing administrative tasks.
• Ensuring patient care is delivered to a high standard.
• Scheduling patient appointments.
• Managing patient records.
• Arranging referrals to other healthcare providers.
• Processing invoices and payments. 
• Taking phone calls and answering emails.
• Retrieving medical records.
• Helping with the completion of medical and insurance records.

Administration

Some of the key responsibilities of a Medical Secretary include scheduling appointments and managing patient records. They also handle phone calls and emails, ensuring that patients receive prompt and accurate information. In addition, Medical Secretaries may be responsible for managing the practice's social media presence and other marketing efforts.

Specialised Tasks

In recent years, the role of a Medical Secretary has evolved to include more specialised tasks, such as managing electronic medical records and providing support for telemedicine appointments.

With the increasing use of technology in healthcare, Medical Secretaries are playing an increasingly important role in managing patient information and ensuring that healthcare providers have access to the data they need to deliver high-quality care.