JOB PROFILE
What Is a SEND Complaints Manager?
IN THIS JOB PROFILE
You Will Learn.
- What is a SEND Complaints Manager?
- What are the responsibilities of a SEND Complaints Manager?
- What qualifications does a SEND Complaints Manager need?
- What is the average salary of a SEND Complaints Manager?
- Who employs a SEND Complaints Manager?
- What skills does a SEND Complaints Manager need?
- Where the latest SEND Complaints Manager jobs are and how to apply for them.
What Is a SEND Complaints Manager?
A SEND Complaints Manager is a professional responsible for handling and resolving complaints related to SEND (Special Educational Needs and Disabilities) provision.
They play a crucial role in ensuring that concerns raised by parents, guardians, or individuals regarding the support and services for students with SEND are addressed effectively. This includes investigating complaints, working collaboratively with relevant stakeholders, and providing resolutions in adherence to SEND regulations.
What Are the Responsibilities of a SEND Complaints Manager?
A SEND Complaints Manager shoulders the responsibility of effectively handling and resolving complaints associated with Special Educational Needs and Disabilities provision.
Working collaboratively with relevant stakeholders, including educational institutions and local authorities, a SEND Complaints Manager will seek fair and transparent resolutions in line with SEND regulations. The Complaints Manager ensures that the complaints process is accessible and understandable for all parties involved.
While working as a SEND Complaints Manager, you will be required to:
- Thoroughly investigate complaints related to SEND provision.
- Work closely with parents, guardians, individuals, schools, and local authorities to address concerns.
- Find fair and transparent resolutions in accordance with SEND regulations.
- Ensure the complaints process is accessible and understandable for all parties involved.
- Contribute to ongoing enhancements in SEND services by identifying areas for improvement.
- Address concerns related to support levels, communication breakdowns, or any issues affecting SEND services.
Frequently Asked Questions
What Qualifications Does a SEND Complaints Manager Need?
A SEND Complaints Manager typically needs a relevant educational background, such as a degree in law, education, or a related field.
Familiarity with SEND regulations and policies is crucial for navigating the specific details of the role.
Practical experience in the education sector and an understanding of the challenges faced by individuals with SEND further enhance qualifications for this role.
What Is the Average Salary of a SEND Complaints Manager?
The average salary of a SEND Complaints Manager in the UK can range from £30,000 to £50,000 per year.
However, it is important to note that this number can vary depending on certain factors such as a person's level of experience and the location of the role.
Who Employs a SEND Complaints Manager?
The majority of SEND Complaints Manager jobs are found within the education sector, predominantly in local authorities, school districts and educational governing bodies.
These positions may also be available within non-profit organisations dedicated to supporting individuals with Special Educational Needs and Disabilities.
What Skills Does a SEND Complaints Manager Need?
A skilled SEND Complaints Manager requires strong communication abilities to navigate conversations with parents, individuals, schools, and local authorities effectively. Investigative proficiency is vital for a thorough examination of complaints, uncovering underlying issues.
Collaborative skills play a key role in working with stakeholders to achieve resolutions aligned with SEND regulations. A comprehensive understanding of SEND laws is essential, as is the capability to manage emotionally charged situations.
Key skills of a SEND Complaints Manager include:
- Clear and empathetic communication with parents, individuals, schools, and local authorities.
- Capability to thoroughly examine and understand the details of complaints.
- Ability to work collaboratively with stakeholders to find fair and transparent resolutions.
- Comprehensive understanding of SEND laws and regulations.
- Proficiency in handling emotionally charged situations delicately.
- Demonstrated commitment to identifying and implementing improvements in SEND services.
- Maintaining accountability throughout the resolution process.
Local Authority SEND Insights.
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We offer a range of permanent, temporary and interim contracts - including fully remote or hybrid working patterns.
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