IT Support Officer - Wembley

IT Support Officer **

We are seeking a IT Support Officer for a local authority client based in Wembley to work within the Customer and Digital Services.

About the role:

• Support and maintain the existing ICT infrastructure for Shared Technology Services, covering all four areas of client support, datacentre, data network and messaging & collaboration support, but with additional specialisation in one of the areas.
• Work on a rota basis covering call triage, call resolution & escalation, on-site support across all shared service sites, project related work, and provide cover for colleagues in other teams as and when required.
• Accurately and clearly document fixes to technical issues, process/procedures and update all IT-related records to ensure colleagues can perform their duties using this documentation.

What’s on offer

Rate of pay: £18 - £23 per hour - Negotiable on experience following a successful interview.

Contract type: Agency 3 months minimum, with a high likelihood of extension

Hours: 36 hours per week.

Location: Wembley, HA9.

Accountabilities / Responsibilities:

• Monitor incoming queues on the IT servicedesk system perform initial triage of all calls and assign to correct team.
• Take ownership of and resolve calls in line with service level agreement(s).
• Identify problems, log problem records and communicate appropriately.
• Log changes, providing adequate information and ensuring change records are kept up to date.
• Provide on-site support across all sites supported by Shared Technology Services.
• Build and/or delivery of end user equipment, collection of equipment for repair or disposal, office moves.
• Work on complex technical projects implementing changes to Shared Technology Services infrastructure.

Knowledge:

• Knowledge of the IT Infrastructure Library (ITIL) framework.
• Local Authority / Public Sector experience.

** We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity **

To apply for this role please email dm@spencerclarkegroup.co.uk & call Dane on 01772 954 200.