Contact Centre Operations Manager
Negotiable
London
My client in Greater London are looking to appoint a talented Contact Centre Operations Manager on a Contract basis. You will oversee a high-performing, multi-channel customer cont...
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Mosaic Trainer
BBBH65442_1785564601
Posted on: 1 Aug 2026
Negotiable City of London, London Contract
- Job title:
- Mosaic Trainer
- Location:
- City of London, London
- Start date:
- 30/07/2026
- Hours:
- Hybrid Working
- Duration:
- 3 months+
- Salary:
- Negotiable
My client in Greater London are looking to appoint a talented Mosaic Trainer on a Contract basis.
This role will be responsible for designing, developing and delivering high-quality training that enables Children's Services staff to confidently adopt new Mosaic functionality, workflows and recording practices. Working closely with Programme Managers, Subject Matter Experts (SMEs), operational teams and technical specialists.
What's on offer:
- Salary: £420 per day Outside IR35
*negotiable based on experience
*please submit your CV with the rate you require
- Hybrid working
- Contract type: Contract
- Monday - Friday
About the role:
Based in Greater London (Hybrid):
- Design, develop and deliver engaging Mosaic system training to Children's Services staff across a range of service areas
- Produce high-quality training materials including user guides, quick reference documents, presentations, process maps and e-learning resources
- Carry out training needs analysis to identify knowledge gaps and tailor learning programmes accordingly
- Work closely with Programme Managers, SMEs and operational leads to ensure training aligns with new business processes
About you:
You will have the following experiences:
- Extensive experience in a similar role
- Strong practical knowledge of Mosaic or a comparable social care case management system
- Experience developing engaging training materials for both classroom and digital learning environments
- Local Authority experience is essential
How to apply
- Once your CV is received, if you are successful you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion.
About Spencer Clarke Group
Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way.
When you join us, you will receive:
- Access to a wide range of temporary and permanent opportunities
- Free DBS checks
- Post Placement Aftercare
- Loyalty reward scheme and regular competitions for our agency professionals
INDSCGMM
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