In this blog, you will learn:
What an Housing Review Officer is.
What the responsibilities of an Housing Review Officer are.
What qualifications a Housing Review Officer needs.
What skills a Housing Review Officer needs.
Who employs a Housing Review Officer.
Where the latest Housing Review Officer jobs are and how to apply for them.
What is the role of a Housing Review Officer?
A Housing Review Officer is a professional who is responsible for carrying out investigations into housing request disputes and decisions on behalf of the government or organisation.
By using knowledge of legislation, acts and policies surrounding housing and homelessness, a Housing Review Officer will ensure organisational compliance.
It is a specialist role which ensures that the work in relieving and preventing homelessness is effective and lawful.
What are the responsibilities of a Housing Review Officer?
While working as a Housing Review Officer, you will be required to:
Manage a caseload of reviews.
Work to deadlines.
Carry out home visits.
Respond to and liaise with a number of other agencies such as citizens advice and social services.
Write responses to complaints.
Attend meetings when requested.
Provide training and feedback to other officers in the role.
Ensure that the organisation meets its legal responsibility to carry out enquiries into reviews requested.
Produce and maintain electronic records.
Comply with relevant codes of practice regarding health and safety and data protection.
Promote diversity, equality and inclusion in all areas.
What qualifications does a Housing Review Officer need?
There is no specific qualification for a Housing Review Officer but many employers will ask for a maths and English GCSE grade C and above (or equivalent qualifications).
Employers will look for experience in areas such as housing needs assessment, homeless prevention, legal procedures and delivering a front line service.
Detailed knowledge of housing legislation, issues facing local governments and equalities legislation in relation to housing services will also aid your application.
What skills does a Housing Review Officer need?
Key skills of a Housing Review Officer include:
Ability to work independently or as part of a team.
Knowledge of relevant legislation surrounding housing and homelessness.
Approachable.
Excellent communication skills.
Proactive.
Problem solving skills.
Ability to work under pressure.
Customer service skills.
Attention to detail, making sure all documentation and reviewing information are accurate.
Negotiation skills.
Non judgemental manner.
Organised.
Computer literate.
Ability to deal with difficult and upset customers.
Who employs a Housing Review Officer?
The majority of Housing Review Officers are employed by Local Authorities in the public sector.
They play an important role in ensuring all housing decisions are lawful and comply with appropriate protocols.