Spencer Clarke Group are seeking a Triage Co-Ordination Officer for a local authority in West London.
In this role, you will provide frontline housing advice and triage, helping residents resolve their housing needs and prevent homelessness through timely, effective and personalised support.
Duties:
- Provide frontline housing advice and triage to residents.
- Assess housing needs and identify homelessness prevention solutions.
- Manage enquiries, appointments, referrals and case records.
- Work with residents, landlords and partner agencies to secure suitable housing outcomes.
Qualifications and Experience:
- Experience providing housing, homelessness or public-facing advice.
- Experience assessing complex customer needs and identifying solutions.
- Experience working with landlords, agencies and partner organisations.
- Experience maintaining accurate records and meeting deadlines and targets.
What's on offer:
Salary: £23ph
*may negotiate higher for exceptional candidates, based on experience*
Contract type: 3-6 months minimum
Hours: Monday to Friday, 37 hours per week
How to apply:
- Once your CV is received, if you are successful, you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
- For any further questions, please contact Taylor Kirkham on 01772 954200.
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